Please contact our support team with the order ID of the product you have accidentally purchased and request the exchange. What should I do if I accidentally purchased the wrong product? You shall download Any Video Converter Pro. Please match the license with the very program you use.įor instance, if you purchase Any Video Converter Pro., but accidentally download Any Video Converter Ultimate, then you will fail to register the program. Please note that we have several similar but different programs. Do not enter any extra blank space to the registration Email or code.Ģ. Please mind that license information is case-sensitive. Please provide us with detailed information about your purchase, such as email address, user name, etc. If you fail to retrieve license code via the online auto service, please contact us at support (replace as before sending message) to request your original license. If you do not receive confirmation email with license code, please check the spam folder to see if the auto-generated email is marked as spam.If there is no confirmation email at all, then it must be blocked out by the filter of your email service provider.Ģ. You will receive the confirmation email with license code upon the transaction of your order.
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